City of Tigard Water Rates
Barney & Worth assisted Tigard, Oregon’s water utility in designing customer communications in anticipation of major rate increases to pay for a new water supply source. At the same time, Tigard restructured its water rates to better reflect the true proportion of fixed costs. The result was a rate increase for residential customers of 34%, followed by two years of 13% annual increases. Around one-third of the customers live outside the city limits, adding to the challenge of effective communications. The communications program was so successful the increases were unanimously adopted by City Council – with no public opposition!