OUR CLIENT:

City of Tigard

OUR WORK:

The City of Tigard's water utility needed to pay for a new water supply source and restructure its water rates to better reflect the true proportion of fixed costs. This resulted in a rate increase for residential customers of 34%, followed by two years of 13% annual increases.

To get ratepayers onboard for the water rate changes, the utility knew it needed to educate the public about why rate changes were needed.  They turned to Barney & Worth for its communications expertise in anticipation of major rate increases to pay for a new water supply source. The communications program was so successful the increases were unanimously adopted by City Council – with no public opposition!

B&W Services:

• Customer communications program strategy
• Ratepayer education campaign
• Customer communications development and design